Office 365 issues
I’ll tell ya, dealing with Microsoft support can be one of the most frustrating experiences. Not because it sucks, but because it’s so difficult relaying what your issue is. The person on the other end, typically treats you like you have no idea what you are doing, and when you suggest something, they either “don’t hear you” or they say it’s wrong. For Example, I was asked to go to a link, to download the uninstall tool. We’ll, I had just done that with the previous tech ticket, that day, and I said, “I have it here in this folder”. Their response was, “no that’s not it”. Ok, fine. I downloaded their “special link” sure enough, same file, same name, same size. So I asked him about it….. “oh, yeah, it sure is”.
Other times they want you to keep trying the same things over and over and over again, wasting valuable time. All the while, the end user is getting frustrated with our department.
Moving on, here are some examples of Reinstalling, installing, etc. errors that I’ve received.
Commands at the end
Re-installing Office 365 64-bit.
Something went wrong
Sorry, we ran into a problem.
Error Code: 30068-4 (3)
After a few days of trial and error, the office suite finally did a repair install, without issue.
When Running an install after an uninstall:
30015-13 (255)
This step worked after this error to install after an uninstall:
Run a cmd with administrator -> “sc delete ClickToRunSvc”
Process of uninstalling Office and then reinstalling with a support agent.
This was after trying for a week to get office to install correctly. We had issues installing the CRM Plugin, see post about how to manually uninstall that.
Use this tool to uninstall Office:
https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
If errors after running tool, proceed with the following:
In addition the Agent Wanted to see If there were any existing office systems.
Errors are expected, keep going
Open cmd _>
schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”
schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”
schtasks.exe /delete /tn “\Microsoft\Office\Office ClickToRun Service Monitor”
schtasks.exe /delete /tn “\Microsoft\Office\OfficeTelemetryAgentLogOn2016”
schtasks.exe /delete /tn “\Microsoft\Office\OfficeTelemetryAgentFallBack2016”
Then finally the cmd for manual uninstall:
“sc delete ClickToRunSvc”
